What kind of information does ZULU collect?
We may collect personal information from you, such as your name, email address, postal address, phone number, credit card number, gender, birthday, personal interests, etc., when you visit one of our websites or stores, place an order online or by phone, make an in-store purchase, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases you make online or by phone and in our stores. We may combine all of this information with information about you that we acquire from our joint marketing partners, from unrelated third parties, and from our other brands.
How does ZULU use my information?
We may use your personal information in the following ways: To process and fulfill your order, including to send you emails to confirm your order status and shipment; to communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications; to administer and fulfill our contests and other promotions; to help us learn more about your shopping preferences; to enhance your shopping experience; to analyze trends and statistics; to protect the security or integrity of our websites and our business; to contact you if necessary.
Does ZULU share my information?
We may share your personal information in the following ways: We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information. We may share information about you if necessary, in our good faith judgment, to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of ZULU or others, including without limitation to (a) to a government agency having the authority to regulate or release the permit on the matter agreed in this Agreement; (b) it is ordered by the judicial institution or other government agency related to the law enforcement, in written, official and final; and (c) according to the applicable laws in Indonesia, such information and/or statement must be given to other party clearly mentioned in such law/regulation.
How do I access or change my information?
You can review and change certain personal information related to your use of our online sites (such as your name and contact information). To access your information at a ZULU website, simply sign in to your account using your email address and password, and you will be able to edit your personal information in your account profile. Please be sure to include your full name and the email address you used when you registered with or made a purchase from ZULU. If you ask us to remove your name and address from promotional lists, we will maintain your name in a do not contact file to ensure that we can honor your request. It may take up to 10 days to process your email request and 6 (six) to 8 (eight) weeks to process your postal mail request, during which period you may continue to receive communications from ZULU. If you change your mind, you can start receiving promotional communications from us again by logging into your online account and changing your preferences, by signing up when you visit our websites or our stores or when you enter a sweepstakes or contest, or by contacting customer service. Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.
How do I know my personal information is secure?
We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information. When you enter your personal information on our websites, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from http to https.